ISO 9001

HEIL TAKES QUALITY TO THE NEXT LEVEL

Once again Heil Trailer International, Co. is the only ISO Certified

Tank Trailer manufacturer in the hemisphere!

Heil Trailer International, Co. is proud to announce that we have been certified to the International Standards Organization (ISO) 9001: 2000 Standard by Bureau Veritas Certification formally, BVQI.

Starting in 2001, Heil was certified to the now-obsolete ISO 9001:1994 Standard.  This standard evolved into the ISO 9001:2000 Standard, and HTI transferred its certification to this standard in December 2002. The two standards offer different models for quality, transferring the focus from a product quality responsibility to a process driven management philosophy. ISO 9001:1994 focused primarily on manufacturing and defined quality around 20 key elements a company uses to effectively and consistently produce products and services. ISO 9001:2000 is based upon a process model comprised of four sections:  Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement.

A new Quality Policy was developed due to the focus on process improvement during certification to the new standards:

Quality Policy:

“Heil Trailer International, Co. is committed to continual improvement and customer focus utilizing a lean management philosophy which ensures that our customer requirements are met on time by streamlining our processes, listening to the voice of our customer, and standing behind our products.”

This new policy, though simple in appearance, embodies our core philosophies of customer commitment, innovative products, on-time performance, standing behind our products and yes, “going the extra mile”. This new policy came about as a result of our deepening commitment to continual improvement and implementation of lean principles within our organization. It provides us with a measurable and verifiable method to compare our performance against our goals and objectives.

We will continue to focus and improve the QMS identified objectives as well as the other goals on our scorecard.

Total Turns

Customer Complaints

KAPI Survey Results

Manufacturing Warrant Claims

On-Time Delivery